FAQ’s

Most frequently asked questions

ORDER

  • Once you’re on our website, browse our collections by the category of your choice.
  • View our product galleries and select the styles you want.
  • Choose your size OR submit your measurements on our virtual tailor module.
  • Click the ‘Add to Cart’ button.
  • To complete your purchase, proceed to ‘Checkout’ to place your order, make your payment. And, you’re done! Next, we deliver.
  1. When you find an item you wish to purchase, simply select your size (there is a size guide for every item on the product page) or submit your measurements on our virtual tailor module to get custom size.
  2. Now create an account by registering with us. This helps us speed up the ordering process and allows us to keep you informed about your orders and helps in the speedy return refund process if the need be.
  3. Once you have placed your order you will receive an e-mail and/or a SMS acknowledgement before we initiate our validation process

At Diara Moda Italiana, you can shop in multiple ways. The easiest way is to browse using the drop-down navigation menus at the top of the page, where you can find links to new products, new arrivals, all product categories etc.. Else, if you know what you are looking for, use the search box at the top center to search for a specific category of product or a particular product.

Yes , You Have to sign up With us to stay in touch with us to avoid missing out on updates and promotional offers and checkout easily with your saved information like address, contact number and credit cards etc.

Please note that we appreciate your privacy and we do not share any information to any one.

Always be sure that your email address is correct as an incorrect email address is the most common reason for not receiving an order confirmation. It may also be that your email provider has a SPAM filter that blocks certain emails. So you need check spam folder of your email service and mark the email as not SPAM. If you are still unable to find it, please contact our customer experience team to check that your order has been successful.

First you need to login to your account to save items in your cart. In some cases this is because your computer has been set to not accept cookies. Your computer needs to accept cookies as your details and items are stored here.

For Sold-Out/Out of Stock products, you can sign up to get notification via email when the product will be back in stock. Please do submit your email address, so we can notify you once these styles are back in stock. We will check and let you know if and when we should receive these products again.

Yes. We provide custom size stitching on the website. You can find the “Customize” button on the product page. Just click on it and submit your custom measurements as guided in the videos. We will provide you stitching as per your custom measurements.You can request any special requirements at the end of the measurement submission.

We always list detailed information about our styles on the product pages. For more information while shopping, you can use our contact us page to get in touch with us. If you need additional information, send us an email at [email protected] – Our Customer Support team should get back to you within 24 working hours.

As part of our offers and giveaways, we share gift coupons with you. If you’ve received a coupon code from us, you will find it in your email. On adding items to your cart, view your ‘Shopping Cart’ before you proceed to ‘Checkout.’ Enter your coupon code within the area marked out for it. Don’t forget to ‘Apply Coupon.’

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

PAYMENT

We accept debit and credit card payments (Visa, MasterCard, American Express & Maestro credit) through a secure online server. Cash on Delivery (COD) and Net Banking are other modes of payment. If you pay by credit or debit card, you will be charged immediately as soon as your order is placed successfully.

  • No refunds shall be applicable on COD payments.
  • All product prices for customers in India are inclusive of all taxes and duties.
  • For customers overseas, all product prices displayed are exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!

In such a case, first please check if your bank/credit card account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank.

To check product prices in your currency, select the ‘Currency:’ option of choice at the top menu of the website. In case the currency of your country is not listed, please contact our customer support at [email protected].

  • There are two ways to remove previously saved credit card details:
  • Edit or add new shipping or billing address.
  • During your next purchase, simply ‘UNSELECT’ the option ‘REMEMBER MY PAYMENT DETAILS’ on the payment page.

For Indian Customers.

-Product prices displayed are inclusive of all taxes and duties..

For International Customers.

-Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

Yes, you can pay through bank transfer. You would send us an email on [email protected] with product code for bank transfer, once we received your email, we will send you our Bank Account Details.

ACCOUNT

Please be assured that your personal details and information are treated with utmost confidentiality and kept private. These will under no circumstance be shared with companies, organisations, or individuals outside of diaramodaitaliana.com.

If you have forgotten your password, click here to change it or follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page.

EXCHANGE

Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:

If you have received a damaged product or the wrong item, please mail us at [email protected]  with your order number and a couple of pictures of the material within 48 hours of delivery. We will process the replacement of the product as soon as possible.

  • At Diara Moda Italiana, each product is quality-checked, passed, verified, and then shipped to the customer but we understand that manual errors can happen and hence we provide replacement of the same product free of cost. 
  • *Please do not return any product without our confirmation on email.

You can cancel your order within 24 hours of placing it and if it hasn’t been dispatched already. If you’d like to purchase another piece instead of what you already have, that will be a fresh purchase and transaction. If you’ve ordered the wrong fabric, we can exchange it for you if possible for us. Only, the shipping charge will be borne by you.

SHIPPING

Your order will be delivered at your doorstep through one of our logistics partners.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. Subsequently your order status is updated to you via emails at every step. You can additionally use the tracking details provided to you to track your order through our logistics partner.

Most items in our collection are handcrafted, made especially for you on order and hence the total delivery times would take longer than usual e-commerce purchases you make. Most products are dispatched within 5-15 days of your placing the order and subsequently shipped anywhere within 3-10 days (from dispatched day) based on your location. So effectively our products should reach you in 8-25 days from the day of placing an order.

We do not deliver to Multiple Addresses for a single order. If you’d like us to ship to multiple addresses, we request you place separate orders for separate destinations.

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Delivery charges might vary from location to location and they will be reflected on the cart during  the payment process.

Yes, you can give a different shipping address and billing address.

Contact

Still have questions?